Before
you
manage
your
balance
in
£,
please
read
the
special
rules
that
apply
to
UK
account
holders.
By
registering,
you
agree
to
the
account
requirements
and
operational
framework
that
were
made
with
the
UK
user
in
mind.
Responsible
conduct,
transaction
verification,
deposit
to
£,
and
withdrawal
specifics
demand
careful
attention.
Understand
eligibility
criteria,
minimum
age
restrictions,
document
validation,
and
timing
for
accessing
your
£.
These
clear
rules
allow
you
to
control
your
activity
and
track
every
transfer
with
confidence.
All
UK
account
holders
are
set
to
benefit
from
support
channels,
secure
data
handling
protocols,
and
industry-standard
payment
methods,
making
each
financial
move–be
it
adding
credit
or
requesting
a
payout
in
£–transparent
and
predictable.
For
information
on
limits,
self-exclusion
tools,
and
how
to
file
a
complaint,
read
the
full
user
agreement.
Enjoy
the
safe
space
made
for
UK
fans
and
make
sure
your
£
transactions
are
safe
and
legal.
Are
you
ready
to
safely
handle
your
£?
Sign
up
now
to
enjoy
trusted
entertainment
made
for
UK
users,
with
full
attention
to
your
interests.
Tools For Uk Users To Participate Responsibly And Set Limits On Themselves
To
follow
local
UK
rules
about
responsible
participation,
users
have
access
to
a
number
of
controls
that
help
them
stay
healthy
while
they
are
involved.
Tools
include
setting
daily,
weekly,
or
monthly
deposit
ceilings
in
£,
available
directly
from
the
user
dashboard.
Time-limit
features
help
keep
track
of
how
long
you've
been
on
the
site,
and
you
can
set
personalised
reality-check
notifications
to
go
off
after
a
certain
amount
of
time.
Options For Excluding Accounts
Customers
who
want
to
limit
access
can
ask
for
temporary
breaks
of
24
hours
to
six
weeks,
or
they
can
choose
long-term
exclusion
measures
according
to
UK
gaming
laws.
Requests
are
handled
quickly,
and
users
are
shown
how
to
follow
safe
steps
to
make
sure
that
exclusion
is
fully
enforced
on
all
platforms
linked
to
their
account.
Support
connections
are
made
with
local
agencies
that
are
known
for
giving
good
advice
and
help.
The
user
settings
show
all
the
details,
along
with
direct
links
for
quick
help.
The
UK
community
puts
a
high
value
on
safe
entertainment,
as
shown
by
the
proactive
steps
taken.
Learning The Rules For Wagering And Playthrough
Wagering
multipliers
are
a
key
part
of
how
promotions
work
for
both
new
and
old
users.
Before
accepting
any
bonus,
UK
participants
must
check
the
exact
multiplier.
For
example,
if
a
bonus
gives
you
100
£
with
a
40x
requirement,
you
must
place
a
total
of
4,000
£
in
qualifying
bets
before
you
can
take
any
winnings
out.
Ways To Calculate
Always
check
which
types
of
games
add
to
your
total
at
different
rates.
Slots
usually
count
100%
towards
playthrough,
but
table
games
may
only
count
10%
to
20%.
There
may
not
be
any
live
dealer
options
that
qualify.
Check
the
breakdown
to
make
sure
you're
making
the
most
progress
towards
finishing.
Restrictions And Expiry
Bonus
validity
periods
are
typically
between
7
and
30
days.
If
requirements
are
not
met
within
this
timeframe,
any
unused
promotional
funds
and
gains
may
be
removed
from
the
balance.
Make
sure
to
review
the
eligible
titles,
as
some
are
excluded
or
restricted.
Violating
these
rules
could
forfeit
ongoing
rewards.
We
recommend
users
monitor
their
progress
in
their
account
dashboard
to
track
remaining
obligations
in
£.
Careful
planning
prevents
risking
unexpected
losses
from
expired
credits
or
non-qualifying
bets.
Deposit And Withdrawal Policies Specific To Uk Users
Deposits
and
withdrawals
are
processed
exclusively
in
£,
providing
seamless
interaction
for
United
Kingdom
residents.
The
minimum
deposit
accepted
is
typically
10
£
per
transaction.
Only
payment
methods
registered
under
the
account
holder’s
name
are
valid,
helping
to
ensure
identity
matches
and
prevent
unauthorized
transactions.
Accepted Payment Methods
Options
include
debit
cards,
trusted
e-wallets,
and
select
bank
transfers
compatible
with
UK
regulations.
Credit
cards
are
not
permitted
in
accordance
with
local
law.
Third-party
payment
providers
may
require
verification
or
additional
authorizations
before
approval.
Timing, Limits, And Verification
Deposits
usually
credit
instantly,
while
withdrawals
may
take
up
to
three
working
days
after
all
identity
checks
are
cleared.
For
security,
first-time
withdrawals
require
full
KYC
documentation:
photographic
ID
and
proof
of
address.
There
are
standard
limits
on
how
much
money
you
can
take
out
at
once:
at
least
20
£
and
a
daily
limit
set
by
the
method
you
choose.
Requests
that
go
over
these
limits
may
be
split
up
or
checked
more
than
once.
To
follow
best
practices
for
preventing
money
laundering,
you
must
bet
the
money
at
least
once
before
asking
for
a
payout.
When
possible,
withdrawals
will
only
be
sent
back
to
the
same
method
that
was
used
to
make
the
deposit.
Customers
should
check
their
£
account
balance
often
and
make
sure
their
payment
information
is
always
up
to
date
to
avoid
delays.
Stay
up
to
date
on
financial
rules
so
you
can
safely
manage
your
£
and
make
transactions
that
are
easy
and
follow
UK
laws.
Requirements For Getting A Bonus And Games That Are Not Allowed
There
are
certain
eligibility
requirements
that
must
be
met
in
order
for
users
from
the
UK
region
to
take
part
in
bonus
promotions.
You
can
only
qualify
if
you
have
a
verified
account
and
have
registered
with
real
ID
and
address
information
from
UK.
You
can't
have
more
than
one
account;
bonuses
are
only
available
to
one
person
per
household,
IP
address,
and
device.
List Of Qualifications
Minimum
amount
to
deposit:
A
single
payment
of
at
least
10
£
is
required
unless
otherwise
stated
for
a
specific
campaign.
Bonuses
are
available
exclusively
to
new
account
holders,
unless
stated
as
an
ongoing
or
reload
incentive
for
existing
users.
Only
people
who
are
old
enough
to
play
games
in
UK
can
enter.
At
any
time,
proof
of
age
may
be
required.
Games That Aren't Allowed
Not
all
forms
of
entertainment
add
the
same
amount
to
wagering
requirements.
Some
titles
are
fully
restricted
from
bonus
play,
while
others
contribute
at
reduced
rates.
Violating
these
restrictions
may
result
in
removal
of
bonus
funds
and
associated
winnings.
Jackpot
slots
and
select
progressive
games
are
not
allowed
for
play
with
any
promotional
credits.
Certain
table
games–such
as
all
variations
of
baccarat,
and
specific
live-dealer
formats–are
commonly
excluded.
Refer
to
the
latest
list
in
your
user
account
dashboard.
Some
video
poker
versions
and
low-edge
roulette
styles
do
not
contribute
to
wagering
thresholds
or
may
be
unavailable
during
active
bonus
play.
If
you
try
to
take
advantage
of
system
flaws
or
game
eligibility,
you
will
be
disqualified
from
current
campaigns
and
your
account
may
be
reviewed.
Check
your
account
profile
often
to
see
if
there
are
any
new
lists
of
games
that
are
not
allowed.
Anyone
who
tries
to
get
around
play
restrictions
risks
losing
their
bonus
balance
and
any
winnings
they
made
by
using
the
promotion.
If
you
need
more
information
about
certain
titles
or
how
to
qualify
for
bonuses
in
£,
please
get
in
touch
with
the
support
team
through
secure
channels.
Verification Process: Id, Age, And Kyc For Uk Users
Before
any
funds
are
deposited
or
removed
in
£,
UK
users
must
complete
a
strict
verification
process,
fully
aligned
with
UK
gambling
legislation.
This
multi-stage
validation
helps
establish
true
identity,
ensure
age
compliance,
and
meet
Know
Your
Customer
(KYC)
requirements
imposed
by
UKGC
(Gambling
Commission).
Stage
Required
Documents
Processing
Time
Tips
Identity
Valid
photo
ID:
passport,
full
driving
license,
or
government-issued
ID
card
Usually
within
24-48
hours
Submit
in
color,
all
corners
visible,
no
edits
Residential
Address
Utility
bill,
bank
statement,
or
government
letter
(issued
within
past
3
months)
Same
day,
if
clear
and
up-to-date
Name
and
address
must
match
details
on
your
gaming
profile
Age
Confirmation
Photo
ID
used
in
identity
verification
or
birth
certificate
Immediate
if
clear,
may
request
extra
proof
if
under
25
Blurred
or
cropped
images
are
rejected
Source
of
Funds
Bank
statements,
payslips,
or
tax
return
24-72
hours,
depending
on
clarity
and
volume
Be
ready
for
periodic
re-checks
and
updates
All
documents
must
be
uploaded
through
the
secure
section
of
your
dashboard.
You
can
only
send
in
your
application
by
email
if
you
ask
for
it.
Processing
and
access
to
withdrawals
in
£
will
be
delayed
if
any
document
is
unclear
or
has
expired.
To
avoid
problems,
make
sure
that
the
information
on
all
of
your
documents
matches
what
you
have
on
file.
If
there
are
differences,
your
account
may
be
suspended
or
you
may
have
to
go
through
more
checks.
You
need
to
send
in
paperwork
to
back
up
any
changes
to
your
name,
address,
or
profile.
Due
diligence
and
KYC
checks
may
need
to
be
done
again
from
time
to
time,
especially
when
total
withdrawals
in
£
go
over
UKGC-mandated
limits.
Accurate
paperwork
helps
keep
things
moving,
encourages
responsible
play,
and
makes
sure
that
UK
users
can
get
their
winnings.
Handling Disputes And Seeking Player Support Under Terms
UK-based
users
sometimes
have
problems
with
transactions,
game
outcomes,
or
account-related
issues.
To
make
sure
that
the
environment
is
fair
and
meets
UK
standards,
there
are
effective
ways
to
resolve
problems.
How To Raise Disagreements
To
address
any
conflict,
registered
account
holders
must
first
use
the
integrated
support
chat
or
email
channel
found
in
the
user
dashboard.
Detailed
information
about
the
dispute,
including
transaction
IDs,
dates,
and
any
other
relevant
evidence,
must
be
provided.
Most
cases
are
initially
reviewed
within
48
hours,
with
follow-up
communication
delivered
to
the
user’s
registered
contact
method.
Escalation & Third-party Mediation
If
the
internal
team
fails
to
produce
a
satisfactory
outcome
within
14
days,
UK
residents
can
refer
the
issue
to
an
approved
Alternative
Dispute
Resolution
(ADR)
provider.
Authorization
details
for
appointed
ADRs
can
be
found
in
the
user
account
section.
Submitting
a
concern
externally
will
typically
require
supporting
documents,
previous
email
correspondence
with
customer
support,
and
any
screenshots
or
proof
related
to
£
transfers
or
game
sessions.
When
submitting
financial
disputes,
such
as
delays
related
to
withdraw
£
or
unexpected
changes
to
balance
in
£,
all
communication
must
reference
the
original
ticket
number
for
tracking.
Decisions
issued
by
the
ADR
body
are
binding
for
the
platform
but
do
not
preclude
additional
legal
action
by
the
user
under
UK
law.
For
urgent
assistance,
a
phone
line
is
available
during
operational
hours,
with
calls
recorded
for
quality
assurance.
Users
with
accessibility
requirements
should
specify
accommodations
needed
in
their
first
message
to
streamline
support
workflows.
Transparency
is
maintained
throughout
the
process,
with
regular
updates
provided
via
the
logged-in
dashboard,
so
customers
can
monitor
progress
at
any
stage.
Always
retain
confirmations
of
all
payments,
transfer
or
deposit
to
£,
and
email
logs
related
to
inquiries
about
service
use.
Account Suspension, Closure, And Self-exclusion Rules For UK Users
All
registered
users
are
expected
to
adhere
to
regulatory
requirements
and
comply
with
platform
guidelines.
In
specific
circumstances,
the
platform
retains
discretionary
rights
to
impose
account
restrictions,
lockouts,
or
close
profiles
entirely.
This
may
occur
when
evidence
of
fraudulent
actions,
multiple
profiles,
or
misuse
is
identified,
or
when
any
activity
contravenes
UK
laws.
Temporary Account Suspension
Actions
such
as
providing
incorrect
personal
info,
failed
verification,
or
breaching
usage
regulations
result
in
partial
or
full
suspension.
Suspended
profiles
cannot
perform
withdrawals,
play,
or
access
promotional
features,
including
bonus
credits
denominated
in
£.
Notification
is
issued
to
the
registered
email
address.
Resolution
steps
will
be
outlined,
including
required
documentation
or
clarification.
If
compliance
is
not
achieved
within
a
specified
deadline,
progression
to
permanent
closure
may
occur.
Permanent Closure Procedures
Account
termination
is
enacted
for
severe
or
repeated
transgressions.
Remaining
balance
in
£–subject
to
outstanding
verification
checks
and
legal
obligations–may
be
returned
via
the
original
transaction
method
where
possible.
You
can't
try
to
reopen
or
make
new
profiles
under
different
names.
New
profiles
that
are
found
are
closed
right
away.
You
can
ask
customer
support
to
close
your
account
for
reasons
other
than
discipline.
You
should
also
withdraw
any
balance
above
the
withdrawal
limits
before
closing.
Self-exclusion Program:
People
from
UK
can
choose
not
to
use
the
platform
as
a
way
to
protect
themselves
from
gambling.
Requests
for
self-exclusion
are
put
into
effect
within
24
hours
of
the
registered
profile
holder
sending
in
a
valid
declaration.
Choose
a
time
period
for
exclusion:
at
least
six
months,
but
it
can
be
extended
up
to
five
years
or
permanently.
During
this
time,
all
betting,
deposits,
promotions,
and
communications
are
not
allowed.
Before
being
excluded,
any
remaining
balance
in
£
should
be
taken
out.
The
minimum
set
period
must
end
before
reinstatement
can
happen.
The
platform
does
strict
identity
checks
to
keep
people
out
while
they
are
banned.
If
you
try
to
get
around
the
rules,
you
could
be
banned
for
a
long
time
with
no
way
to
appeal.
If
users
need
to
be
excluded
from
more
than
one
site
in
the
UK
region,
they
should
use
the
national
self-exclusion
scheme
for
more
protection.